Harness the power of a call center working in unison towards a common goal - executing your workforce management strategy. For the first time ever, Community tightly integrates all roles of the contact center to deliver:
Create efficiencies through multi-skilled forecasting and schedule optimization. Community’s three perspectives of agent adherence reporting increases productivity by 15% on average.
Optimize your contact center with just a few clicks. Community offers eight schedule adjustment strategies which automate the flexing of agent schedules to meet call center demand.
Communication is key in responding to fluctuations in workforce demand. Utilize a two-way communication framework to deliver critical information to your team through preferred channels.
The Community Everywhere mobile application keeps agents informed and on task 24/7. Agents can accept and repond to notifications, review schedules, request time-off, and most importantly, maximize productivity.
Community is more than a workforce management software solution, it’s a relationship with a common goal — implementing an optimal management strategy for your company. From the beginning, we will guide you every step of the way to ensure your unique plan is executed with ease.