The CommunityWFM contact center scheduling software solution is one of the leading scheduling tools on the market. Our customers enjoy the following scheduling solutions so they are able to craft the exact schedule for their needs.
- Fast and accurate schedule optimization - fixed, floating and rotating schedules
- Intraday schedule re-optimization of selected events
- Fully automated end-to-end scheduling bidding
- Schedule efficiency measurement and user-adjustable cost vs. coverage analysis
On top of these solutions, two offerings in particular set scheduling with CommunityWFM apart from the competition...
Automated Schedule Attendance Monitor (ASAM)
ASAM, integrated with the phone system and the agent mobile app, provides an automated and streamlined approach to track agent arrival and attendance. The Attendance Monitor in ASAM allows supervisors to view agents as they arrive by specific time intervals, and the Arrival Detail Console provides a dashboard of an agent’s status while streamlining the process of managing exceptions.
Automated Schedule Adjustment Plans (ASAP)
Enterprise provides a one-of-a-kind toolkit that enables analysts to create, save and re-use an unlimited number of customizable strategies. This on-demand feature allows analysts to increase, decrease or refine staffing levels, virtually eliminating time-consuming schedule modification processes.