Ensure you have the right number of agents at the right time.
The CommunityWFM contact center scheduling software solution is one of the leading agent scheduling tools on the market. Our customers enjoy the following scheduling solutions so they are able to craft the exact schedule for their needs.
On top of these contact center scheduling solutions, one offering in particular sets scheduling with CommunityWFM apart from the competition...
ASAM, integrated with the phone system and the agent mobile app, provides an automated and streamlined approach to track agent arrival and attendance. The Attendance Monitor in ASAM allows supervisors to view agents as they arrive by specific time intervals, and the Arrival Detail Console provides a dashboard of an agent’s status while streamlining the process of managing exceptions.
The best way to experience the CommunityWFM application is to let us show it to you.
Get started with a personal tour of the innovative tools that will transform your contact center.
CommunityWFM
3400 Waterview Parkway
Suite 101
Richardson, Texas 75080
(877) 668-6870
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