Learn all about CommunityWFM and our unique history.

The CommunityWFM Advantage through call center workforce management software.

A heritage of unmatched workforce management expertise. The CommunityWFM team spent nearly a decade consulting exclusively within the workforce management industry prior to designing and delivering our own solution. This breadth of expertise, across all product lines, has enabled our team to develop call center workforce management software that addresses the rigorous demands of workforce managers, while eclipsing the inherent challenges associated with dated legacy technologies. Here's what you should know about CommunityWFM.

The CommunityWFM Story

The WorkForce Management Software Group, Inc. (WFMSG) was founded in 2005 by a team of industry leading workforce management experts. WFMSG personnel were deeply engaged with legacy workforce management technologies and deployment approaches for Fortune 500 companies throughout North America and abroad. This expertise led to the modern design of CommunityWFM, including our deployment and services models. That perspective sets us and our company apart.

CommunityWFM embodies powerful features in support of enterprise workforce optimization while delivering one-of-a-kind ease of use. Out industry experience enables our customers to rapidly secure gains in productivity, and connect agents, supervisors and schedulers in a common communication portal at incredibly low cost.

The WFMSG/CommunityWFM story is still being written but industry experts and those in touch with compelling, disruptive technologies have identified CommunityWFM as the solution to watch. New and comprehensive releases continue to break ground in our industry and we are committed to providing innovation that lowers cost and raises expectations.