What is workforce management software? While you may be just learning about Community, it has been changing the way contact centers view workforce management (WFM) software since 2002. Community is widely installed across North America and increasingly abroad. Community's ease of use, and low impact deployments appeal to first time users that recognize the overwhelming benefits that migrating to an automated, integrated solution represents while Community's mature and innovative feature advantages appeal to the most seasoned and biased users of legacy workforce management platforms.
Community's uniqueness is that it was designed from its inception to serve as a unifying communications platform not just an optimization application. Community enables your entire contact center, including schedulers, supervisors and agents to participate in your unique workforce management strategy with a speed and dexterity that has never previously been available to the users of workforce management technologies.
The tightly integrated portals unify your resources as actions by agents, supervisors and schedulers trigger instant and systemic notification of those actions through a sophisticated two-way, communications framework. Now, regardless of how disparate your workforce, everyone is connected, via their portal, via email, text messaging or thru their mobile device or application. Your business can now connect with and flex your entire resource pool in minutes to respond to the dynamics of customer demand.
Your business could save, thousands, even hundreds of thousands of dollars by quickly eliminating overstaffing and capturing more contacts while controlling your workforce with military like precision. Quite simply there is nothing else like it in the industry today.