The CommunityWFM Agent Portal serves as the agent's personal browser-based scheduling and communication hub. Here agents can manage their schedules, review adherence, and receive and respond to all related communication. Keep your agents in the loop whether they are on site, at home, or on-the-go.
So, what is a WFM agent portal and what can it do for your business? It's a contact center agent software solution to streamline agent communication and make agents happier. Best of all, the portal can be configured to one of four languages (English, French, Portuguese, Spanish) for every individual agent.
The Agent Portal empowers agents with the ability to bid on upcoming schedules. Available schedules are presorted based on individual agent start times and days off. Agents can like, dislike and bookmark schedules based on preference, and each schedule is color coded to designate the likelihood that an agent will secure their shifts of choice.