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Workforce management case studies to show real success stories.

Workforce Management Case Studies

  • Community Case Study: Community America

    Case Study: CommunityAmerica (Financial Industry)

     

    Learn how CommunityAmerica was able to maximize agent productivity and reduce excess expenditures through the sophisticated automation provided by the CommunityWFM solution in our featured workforce management case study.


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  • Case Study: Martti

    Case Study: Martti (Healthcare Industry)

     

    Martti was able to deliver outstanding patient communications through CommunityWFM technolgy by optimizing and improving service level performance.


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  • PGAC

    Since the deployment of the Community workforce management tool, our Customer Service department has seen an impressive reduction in overtime costs, as the tool enables us to accurately schedule staff according to actual need. Breaks and lunches are scheduled automatically by the tool, ensuring that staffing is maximized at all times. We have found that since implementation in 2005, our scheduling accuracy has been consistently within 1% of forecast. As budgetary accuracy is critical in any business, we have total confidence in Community to provide us with appropriate scheduling to meet the demand of a fast growing company.Wade Clark Customer Service Director
    Permanent General Assurance Corporation

  • RedCanoe

    Deploying Community enabled Red Canoe Credit Union to increase agent adherence by 20%. We absorbed a 10% staff reduction without a decrease in service levels as a direct result! We cannot imagine our center without it.Cindy C. Call Center Manager
    Red Canoe

  • RG & E

    Community has made our scheduling process easy and efficient. The services, training and support that have been provided by WFMSG are first rate.Tom H.
    Rochester Gas & Electric Corporation