Built-in time off management streamlines the PTO process and ensures the right agents are staffed.

Time off management shouldn't be a complex and manual process. Automate key steps from start to finish. 

Take the headaches out of managing agent PTO with the time off management solution from CommunityWFM. Whether you're importing data from an API integration or Excel import, managing PTO and sick leave hours is a simple process. With the ability to support negative balances and a unique bidding process with instant results, CommunityWFM provides one of the most modern and sophisticated time off management solutions for contact centers on the market today.



A predictive time off management solution with instant results.

Imagine if your agents could know whether or not they were able to get the days off they wanted before submitting a PTO request?

Reduce the overall number of submissions your team handles with paid time off management from CommunityWFM. Create color coded calendars for different agent groups and let agents see in real-time the likeliness of their single or multi-day request being approved. 

Best of all, rules can be created and configured by a WFM analyst for each calendar. Do you need different rules for different agents or departments? No problem! Highly customizable rules and discrete settings enable unique scenarios based on an agent group, shift time, wait list status, and more. It's a simplified approach that results in less manual sorting and work.


Handle time off the way you want to without being limited by technical constraints.

CommunityWFM has built one of the most powerful and customizable contact center time off management solutions. Below are some of the most popular capabilities.

  • Unlimited number of classifications - PTO, sick leave, unpaid absence, training... create any time off classification you want. Each time off "bucket" can have its own rules and restrictions.
  • Control agent time off eligibility - Your team sets the rules on how and when agents become eligible for different types of time off.
  • Multiple data management options - Time off accrual data can be shared between systems through API, Excel import, or manual input.
  • Custom integrations - Do you need to connect with an HR system? Have a special case? The CommunityWFM team can guide you towards a specific integration to meet your needs.

A modern and feature rich approach to time off bidding.

When you utilize time off bidding, you're often all-in with the technology. We are proud to provide one of the most robust time off bidding solutions in the industry.

One of the unique factors that makes CommunityWFM time off bidding different from the competition is the instantaneous and automated nature of the bidding process.

CommunityWFM time off bidding allows for fully automated bidding rounds with varying rules. When an agent participates in a bid, they can see in real-time through a color coded calendar the likeliness that their bid will be successful. This process helps to reduce the need for rebidding in many scenarios.

Let your preferred agents bid first with confidence and automatically open and close different steps in the time off bidding process. It's a powerful approach to contact center time-off bidding.


Need additional information on our time off management solution to share with your team?

Get our infosheet and learn more about the unique time off capabilities in CommunityWFM.

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