A WFM mobile solution and mobile workforce management app that makes a difference.

Make your agent workforce accessible from anywhere.

Community Everywhere is an innovative mobile workforce management app for agents and supervisors that extends the reach and impact of the CommunityWFM Solution. Quickly offer overtime and give your agents on-the-go access to the rich CommunityWFM desktop agent portal including schedule views, time off requests, and adherence reporting. Stay connected to and keep an eye on your team, no matter where they are, with Community Everywhere. Leverage a WFM mobile app solution that will impact your bottom line.

This week's schedule at a glance.

The Community Everywhere app ensures agents are always up-to-date on their current shift schedule. Agents can review shift start and end times, breaks and lunches, and even schedule adherence information in a matter of seconds.

• Quickly view shift start and end times for an entire week.
• Review break and lunch times in the schedule detail view.
• Toggle to show schedule adherence data.

A great mobile WFM app experience for contact center supervisors.

Community Everywhere provides a unique experience for supervisors within the app. Built with specific functionality for both smartphones and tablets, a supervisor logging into the Community Everywhere mobile workforce management app will be greeted with information customized specifically for their needs.

• View a dashboard with attendance summary, ASAM scheduling information, pending requests, today's schedule, and more.
• Review adherence for any day or any interval at both a team and individual level.
• Monitor pending time off requests and approve or deny them from within the app.
• View and manage agent arrival and attendance with drag and drop functionality.
• Send a message to an individual, group, or the entire team with customizable notifications.
• Manage the agent photo queue and approve or deny changes.

Want additional information? Download the Community Everywhere booklet to learn more.

What agents have to say.

"The Community Everywhere app is just what it sounds like - a convenience for operational demands and an essential application for employees."

"While I was at the doctor’s office, I was able to put in a PTO request for my next appointment while I was there and it was on my mind. It was really convenient and nice to be able to do that while I was thinking about it."

Push out notifications to agents in real-time.

Community Everywhere allows agents to stay informed of the latest changes to their schedule and time off requests. Plus, agents can receive notifications of offers for voluntary time off (VTO), overtime, and many other events. Best of all, they can even accept or decline these offers with the push of a button.

• Stay current on any changes to shift schedules.
• Agents are notified immediately when a time off request is approved or denied.
• Receive and respond to VTO and overtime offers right from a mobile device.

Simplify agent time off requests.

Agents will enjoy the convenience of time off management with Community Everywhere when planning their next vacation or other time away. Create new time off requests with a few touches, then review any outstanding requests in a variety of views.

• Agents can submit vacation requests from anywhere and receive notification if approved or declined.
• Review any current time off requests in a variety of views.
• Display summary of time off by event type.