Community Everywhere is an innovative mobile phone and tablet workforce management app for agents and supervisors that extends the reach and impact of the CommunityWFM Solution. Quickly offer overtime and give your agents on-the-go access to the rich CommunityWFM desktop agent portal including schedule views, time off requests, and adherence reporting. Stay connected to and keep an eye on your team, no matter where they are, with Community Everywhere. Leverage a contact center WFM app solution that will impact your bottom line.
The Community Everywhere app ensures agents are always up-to-date on their current shift schedule. Agents can review shift start and end times, breaks and lunches, and even schedule adherence information in a matter of seconds.
Community Everywhere provides a unique experience for contact center supervisors within the app. Built with specific functionality for both smartphones and tablets, a supervisor logging into the Community Everywhere mobile workforce management app will be greeted with information customized specifically for their needs.
Want additional information? Download the Community Everywhere booklet to learn more.
"The Community Everywhere app is just what it sounds like - a convenience for operational demands in our call centers and an essential mobile phone application for employees."
"While I was at the doctor’s office, I was able to put in a PTO request for my next appointment while I was there and it was on my mind. It was really convenient and nice to be able to do that while I was thinking about it."
Community Everywhere allows agents to stay informed of the latest changes to their schedule and time off requests. Plus, agents can receive notifications of offers for voluntary time off (VTO), overtime, and many other events. Best of all, they can even accept or decline these offers with the push of a button.
Agents will enjoy the convenience of time off management with Community Everywhere when planning their next vacation or other time away. Create new time off requests with our advanced features in a few touches, then review any outstanding requests in a variety of views.
There are very few actual mobile apps in the contact center workforce management industry that make a real difference. Community Everywhere is one of those apps. Below are a few of the main aspects of the app which are praised by our customers.
Mobile WFM is no longer a nice to have. A modern app like Community Everywhere helps to improve contact center operations across the board.
Sure. We know how important an agent’s schedule is to their work-life balance. With Community Everywhere, agents can...
Across the board Community Everywhere improves scheduling by improving internal communication. Fewer shifts are missed and staffing up or down is significantly easier with the app.
Community Everywhere is available for iOS (Apple) and Android. Below are links to each store.
The app is actively supported and receives updates as needed.
Yes. You are able to download the app to any device but you will be prompted to log in each time after the splash screen.
Becoming an active CommunityWFM customer is the only way to utilize the app. Want to learn more or have questions? Contact us today.
