Companies around the world rely on CommunityWFM and its ability to enable custom workforce management strategies that lead to contact center success.
Here's why CommunityWFM is a leader in the industry.
CommunityWFM enables its customers to automate an array of complex scheduling scenarios. Fill a vacant shift immediately and track attendance in real-time with industry leading automated scheduling capabilities.
Don't spend time tracking down agents across different channels. CommunityWFM provides contact centers with a built-in communications framework so all conversations are highly actionable and remain in one place.
The Community Everywhere mobile app enables contact centers to keep in touch with their mobile agent workforce from anywhere. Agents receive real time notifications about shift changes, time off events, and much more.