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Make informed decisions using advanced workforce management reporting.

Real-time visual reporting to make actionable WFM decisions.

CommunityWFM is a leader when it comes to workforce management reporting because of the unique and relevant data we provide to our customers. With a priority on relevant data that is easy to access and understand, businesses are able to get the information they need to make actionable decisions that matter.

No more hunting for reports or making workforce management decisions based on hunches or irrelevant information. Leverage data that matters and even have our Customer Success team assist in combining data from other sources via import to make your WFM software solution a hub of information.

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Expansive reporting that covers a broad product suite.

CommunityWFM reporting isn't limited to a single product area or solution. There is a large library of reports to ensure accurate and relevant data is always available.

Common reports include:

  • Adherence monitoring
  • Agent adherence violation
  • Daily adherence analysis
  • Daily schedule analysis
  • Intraday performance in relation to staffing
  • Intraday performance in relation to contact volume
  • Real-time adherence alerts
  • Schedule analytics
  • Schedule event summary
  • Schedule grade service summary
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Spend less time waiting and more time analyzing data.

The reporting technology provided by CommunityWFM has been engineered from the ground up to prioritize speed, efficiency, and overall visual clarity. 

Whether the reporting date range is for a month or a year, contact centers can expect surprisingly fast loading summary information regardless of their unique reporting demands.

There's no need to spend an afternoon running reports, exporting them, and recreating graphs and charts over and over again. CommunityWFM provides the data contact centers require and has experts on staff to help companies create an easy to manage reporting structure.

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