Every new day brings a different challenge for workforce management (WFM) analysts. You need WFM solutions and a software partner that understands your unique challenges, and does what it takes to develop accurate WFM strategies.
CommunityWFM is the software solution thousands of professionals turn to every day for accurate forecasting and schedule optimization.
Why do so many companies rely on us?
With so many shifting variables in the contact center, making quick schedule adjustments is critical to maintaining your service goals and managing overhead costs. CommunityWFM automates critical intraday tasks to ensure you have the right number of staff at the right time. Work smarter, not harder, and focus on what really matters.
Any seasoned WFM analyst will tell you that having immediate access to the contact center staff is of vital importance to accomplishing their scheduling goals. CommunityWFM provides a multi-channel collaboration platform directly within its software so supervisors and agents are both involved in the scheduling process.
Ease of Use
Having consulted with hundreds of WFM professionals on legacy systems, we have a strong appreciation for simplifying complex workforce management processes. That's why CommunityWFM takes a straightforward, wizard-based approach to solving both common and timely WFM challenges with a clean and modern user interface.
As an industry leader for the past decade, CommunityWFM is a trusted software partner to some of the most well-known and respected brands in the United States and Canada. With well over a decade of solving real WFM issues for leading companies, our WFM solutions take a unique approach by empowering agents through collaboration to drive actual business results.