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Workforce management software for modern businesses.

Engage your workforce through the power of Community.

Leverage collaborative workforce management to increase productivity and morale.

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Managing a workforce has never been more challenging. It's so much more than just creating a forecast and generating schedules. 

It's Monday morning and you turn on the computer. In your inbox, there are three urgent messages:

  • Marketing launched a new promotion and didn't notify you.
  • Several high-performing agents are out because of a family emergency.
  • There is a weather advisory affecting staffing at a different contact center location.

It's a nightmare morning for any workforce management professional. But you've got CommunityWFM at your back.

Leveraging the modern and simplified approach of CommunityWFM for flexible scheduling, you make these staffing adjustments in just a few minutes. Best of all, you can notify the team directly about these new adjustments via your workforce management software. 

What should have taken most of the morning took less than an hour. And that's the power of Community.

One Community, two solutions, created for many types of workforces.

CommunityWFM is industry agnostic and built for most businesses regardless of size.

Founded in 2005, CommunityWFM is a trusted software partner to some of the most well-know and respected brands in the United States and Canada. With well over a decade of solving real workforce management (WFM) issues for leading companies, our software takes a unique approach by empowering agents through collaboration to drive actual business results. 

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CommunityWFM Essentials is a solution for small to mid-size workforce teams. A streamlined version of our Enterprise product, Essentials provides a lower price point to meet the needs of emerging companies.

 

Learn more about Essentials

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CommunityWFM Enterprise is our core software solution focused on simplifying the lives of primarily large workforce teams. It's one of the most advanced WFM software solutions on the market.

 

Learn more about Enterprise

What our customers and partners have to say.

As a company focused on Community, we strive to create a software solution with real impact.

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Deploying CommunityWFM enabled us to increase agent adherence by 20%. We absorbed a 10% staff reduction without a decrease in service levels as a direct result! We cannot imagine our center without it.
Senior Manager, Customer Care
Financial Industry

Read More Quotes and Testimonials

CommunityWFM features by solution type.

Essentials Enterprise
  • < 100 Agents Blue Check Orange Check
  • 101 - 10,000 Agents Orange Check
  • Single Site Blue Check Orange Check
  • Multi-Site, Virtual Sites Orange Check
  • Work-at-Home Agents Blue Check Orange Check
  • ACD Integration Blue Check Orange Check
  • Multiple ACD Integrations Orange Check
  • Multi-Channel Blue Check Orange Check
  • Forecasting Blue Check Orange Check
  • Advanced Forecasting Orange Check
  • Schedule Optimization Blue Check Orange Check
  • Advanced Scheduling and Shift Bidding Orange Check
  • Intraday Management & Reporting Blue Check Orange Check
  • Adaptive Intraday Management Orange Check
  • Agent Schedule Adherence Blue Check Orange Check
  • Adherence Dashboard Orange Check
  • Automated Attendance Monitor Orange Check
  • Agent Mobile App Blue Check Orange Check
  • Advanced Data Management Orange Check