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What is schedule adherence? A way to improve workforce performance.

Stimulate your call center’s productivity by 20-30%.*

Community seamlessly integrates three levels of adherence reporting for supervisors, schedulers and agents. Instantly view real-time alerts, monitor daily or weekly performance, and access historic adherence reports.

Adherence reporting tools and agent event reminders within Community are powerful drivers of ROI. Community users routinely observe 10, 20 even 30% increases in captured productive hours. This means that contact centers that invest in Community experience returns on their investment usually within 2-3 months of full deployment.

Still asking yourself "what is schedule adherence and why does it matter to my business"? The answer is simple - it's one of the most effective ways to reduce workforce costs and improve overall productivity.

*Estimates derived from WFMSG ROI models and existing client performance.
Schedule Adherence Alerts

Experience seamless integration of adherence reporting.

Community’s robust interface merges adherence performance alongside daily schedules for intraday schedule management. Access real-time adherence alerts detailing performance metrics by team or at the agent level.

  • Photo-based reporting and real-time alerts
  • Quickly view call center threshold value and individual agent status
  • Access adherence summaries by event, skill or phone state
  • One click adherence reconciliation
Intraday Schedule Management

Raise the agent's productivity and increase their profitability.

Improve agent efficiency by keeping them informed of their adherence status throughout the day. Community keeps agents up to date on their individual performance by presenting real-time adherence reports in the Agent Portal and within Community's mobile application.

Community Mobile Application Adherence View