CommunityWFM seamlessly integrates three levels of contact center adherence reporting for supervisors, schedulers and agents. Instantly view real-time alerts, monitor daily or weekly performance, and access historic adherence reports.
Adherence reporting tools and agent event reminders within the software are powerful drivers of ROI. CommunityWFM users routinely observe 10, 20, even 30% increases in captured productive hours. This means that contact centers that invest in CommunityWFM experience returns on their investment usually within 2-3 months of full deployment.
Still asking yourself "what is schedule adherence and why does it matter to my business"? The answer is simple - it's one of the most effective ways to reduce workforce costs and improve overall productivity.
The robust interface of CommunityWFM merges adherence performance alongside daily schedules for intraday schedule management. Access real-time adherence alerts detailing performance metrics by team or at the agent level.
Improve agent efficiency by keeping them informed of their adherence status throughout the day. CommunityWFM keeps agents up to date on their individual performance by presenting real-time adherence reports in the Agent Portal and within the mobile application.