Community seamlessly integrates three levels of adherence reporting for supervisors, schedulers and agents. Instantly view real-time alerts, monitor daily or weekly performance, and access historic adherence reports.
Adherence reporting tools and agent event reminders within Community are powerful drivers of ROI. Community users routinely observe 10, 20 even 30% increases in captured productive hours. This means that contact centers that invest in Community experience returns on their investment usually within 2-3 months of full deployment.
Still asking yourself "what is schedule adherence and why does it matter to my business"? The answer is simple - it's one of the most effective ways to reduce workforce costs and improve overall productivity.
Community’s robust interface merges adherence performance alongside daily schedules for intraday schedule management. Access real-time adherence alerts detailing performance metrics by team or at the agent level.