Expert Advice: How Shift-Bidding Improves Morale and Productivity

Shift-bidding is an efficient approach to agent engagement that can improve both agent morale and productivity. Instead of planning schedules your agents don't like, make it a collaborative effort! 

In this expert advice article, you'll learn:

  • How shift-bidding works and the different strategies for bidding.
  • Why automating shift-bidding is ideal for many different types of companies and contact centers. 
  • The different ways agents can place their bids as well as how they can monitor bids to see when they will be working.

Learn About Shift-Bidding