Expert Advice: How Shift-Bidding Improves Morale and Productivity
Shift-bidding is an efficient approach to agent engagement that can improve both agent morale and productivity. Instead of planning schedules your agents don't like, make it a collaborative effort!
In this expert advice article, you'll learn:
- How shift-bidding works and the different strategies for bidding.
- Why automating shift-bidding is ideal for many different types of companies and contact centers.
- The different ways agents can place their bids as well as how they can monitor bids to see when they will be working.