Infosheet: CommunityWFM Intraday Management

A day within a contact center rarely goes exactly as planned. Agents call in sick and run late. It's up to the WFM analyst to make changes on the fly to ensure a contact center keeps productivity high. CommunityWFM assists WFM analysts with modern intraday management solutions so they can make the right changes quickly.

In this infosheet, you'll learn:

  • About automated intraday management capabilities
  • The different ways intraday management works
  • About the automated schedule adjustment plan (ASAP) solution
  • How notifications can help with intraday responsiveness
  • The value of a mobile app for staffing up and down quickly

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