A day within a contact center rarely goes exactly as planned. Agents call in sick and run late. It's up to the WFM analyst to make changes on the fly to ensure a contact center keeps productivity high. CommunityWFM assists WFM analysts with modern intraday management software so they can make the right changes quickly.
In this infosheet, you'll learn:
- About automated intraday management capabilities
- The different ways intraday management works
- About the automated schedule adjustment plan (ASAP) solution
- How notifications can help with intraday responsiveness
- The value of a mobile WFM app for staffing up and down quickly
