What Information Do We Collect?
We collect information from you when you use the Site with or without registration, upon requesting contact or registration, and when you request information or demonstration of our solutions or subscribe to our newsletter. Upon registration and in connection with requesting information, you may be asked to enter certain personal information, such as your first and last name, email address, physical address, company name, phone number. You are responsible for ensuring the accuracy of the information you submit to CommunityWFM in connection with your use of the Site. If you use the Site without completing any information, the only information we collect will be non-personal information related to your IP address, web browser, and operating system information.
How Do We Use Your Information?
The information we collect from you in connection with the Site may be used in one or more of the following ways: to customize and personalize your experience using the Site (your information helps us to better respond to your individual needs); to improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); to further enhance our site security and functionality for future users and to send communications to you, including emails.
CommunityWFM uses a variety of third-party advertising and analytic services to help analyze how you use the Site. CommunityWFM and these services use "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. Some of the information generated by the cookies about your use of the website (including IP address) is transmitted to service providers and used to evaluate your use of the Site and to compile statistical reports on website activity and audience data for CommunityWFM.
You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
It is the sole responsibility of site users to manage and maintain their own information sharing practices through the use and configuration of tracking settings via their internet browser. CommunityWFM will not be held responsible for information shared which can be restricted by the end user through standard internet browser practices.
By providing information on our web site such as name, email, or phone number on this site, you consent to CommunityWFM sending you communications and marketing materials related to services or products provided by CommunityWFM or that may otherwise be of interest to you, including services or products of our partners or third parties. You will have an opportunity to opt-out of receiving marketing communications by following the instructions provided in the communication.
Disclosure of Personal Information to Third Parties
Notice to Residents of Countries Outside the United States of America
Links to Other Sites
California Residents - Disclosure to Third Parties
Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” California residents who use this Site are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal information we share with third parties for their direct marketing purposes. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address below. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.
California Residents - Do Not Track Notice
CommunityWFM does not track its visitors to this site over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. You may opt out of tracking by contacting us through communication channels listed in the section below. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
Updating Your Personal Information
If you wish to modify personal information previously provided on the Site, or if you have any questions regarding this Privacy Statement or this Site, please contact:
3400 Waterview Parkway, Suite 100
Richardson, TX 75080
You may also send privacy questions and requests to privacy@CommunityWFM.com.
Data Protection Compliance
For the purposes of this section, the term "Data Protection Legislation" means the Data Protection Act 1998, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011, the Regulation of Investigatory Powers Act 2000, the Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 (S/2000/2699), when applicable, the General Data Protection Regulation (EU) 2016/679 and any laws or regulations implementing or made pursuant to such regulation (the "GDPR") and any amendments or replacement to them and all other applicable laws and regulations relating to the processing of personal data and privacy. CommunityWFM makes reasonable attempts to comply with data protection laws.
Scope of Information Collected
CommunityWFM may request marketing information from existing and future business contacts including a business name, address, a telephone number, a business contact and their business email. To the extent such information includes an identified or identifiable natural person or any related information (referred to as, “personal data”), the information being collected will be limited to our legitimate interests such as marketing, web site improvement, optimization, and security purposes designed to provide existing and future business contacts with information regarding CommunityWFM’s products and services.
Personal data collected by CommunityWFM will be collected fairly and lawfully. The collection of such data is limited to the marketing purposes defined in this policy and any changes to such purposes will be disclosed and require prior consent before they take place. Moreover, the personal data will not be sold or shared with third parties, except to the extent required to technically deliver the marketing services.
CommunityWFM also agrees that while using the data for the marketing purposes defined above it will not at any time, now or in the future, use the information in a manner different than from its original purpose. CommunityWFM will take every commercially reasonable measure to ensure that personal data received is accurate and updated in a timely manner. Information received outside of the marketing process will not be used for marketing purposes. CommunityWFM may keep a record of correspondence and related information from customers and prospective customers.
Disclosure and Use of your information
CommunityWFM may disclose your personal information to any CommunityWFM affiliate, including subsidiaries. Where any such member is outside the EU, this transfer will be on the basis of a contract including the Standard Contractual Clauses in accordance with the Data Protection Laws.
CommunityWFM will take appropriate measures to ensure that personal data is kept secure. CommunityWFM will use reasonable security measures to prevent personal data from being lost, used, or accessed in an unauthorized manner. All processing of personal information will be authorized and subject to CommunityWFM confidentiality policies.
CommunityWFM has procedures in place to manage a data security breach. CommunityWFM will post a notification on our web site and provide reasonable notification if possible to those impacted and the applicable regulators of a data security breach in a timeframe compliant with the GDPR.
Opt-Out Use and Storage
Any business or individual will have the option to opt-out and be excluded from CommunityWFM marketing data stores. Individuals who consent to the use of their personal data will not be subject to a method of communication that they have not previously agreed to. CommunityWFM will update personal data within thirty (30) days of a request to correct personal data. Personal information will be deleted within 30 days of the receipt of a written request. Individuals who wish to exercise their right to be forgotten and to erasure shall send an email to CommunityWFM at privacy@CommunityWFM.com detailing their request which will be archived and processed by CommunityWFM followed by a notice of affirmation. CommunityWFM disclaims and shall be held harmless and without fault or liability to the extent any individual requests or consents requested pursuant to this under this policy cannot be completed as directed pursuant to applicable law or statute or arising from contractual obligations between the parties.
Your Rights Under CCPA
- We collect the following categories of personal information: Identifiers/Contact Information, Commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
- We disclose the following categories of personal information for a business purpose: Identifiers/Contact Information, Commercial information, Internet or other electronic network activity information, geolocation, visual and audio information, and inferences drawn from the above.
As a California consumer, you have specific rights regarding your personal information which are outlined below.
Right to Access Information
You have the right to ask that CommunityWFM disclose certain information to you about our collection and use of your personal information in the past twelve (12) months. Once CommunityWFM processes your request, we will disclose to you:
- The categories of personal information CommunityWFM collected about you;
- The categories of sources from which your personal information was collected;
- CommunityWFM’s business or commercial purpose for collecting or selling that personal information;
- The categories of third parties with whom CommunityWFM shares your personal information; and
- The specific pieces of personal information we collected about you in a usable and portable format (also called a data portability request).
Right to Request Deletion
You have the right to request that CommunityWFM delete any of your personal information we have collected from or about you unless otherwise required. Once we process your request, CommunityWFM (and our third parties) will delete your personal information except when:
- CommunityWFM needs to retain the personal information to comply with applicable law, exercise our rights, detect and protect against fraudulent and illegal activity, or comply with other legal obligations;
- CommunityWFM is using the personal information internally in a manner that you have authorized or is reasonably within your expectations as a consumer, such as if we need to complete a transaction for you.
Right to Correct Information
A consumer may request that a business correct his or her personal information if it is inaccurate. Covered businesses must disclose this new right to consumers and use “commercially reasonable efforts” to correct personal information upon receiving a verifiable consumer request.
Right to Limit Sensitive Personal Information
The CPRA created a sub-category of personal information, labeled as “sensitive personal information”. The definition of sensitive personal information includes 20 different data points including for example, racial origin, religious beliefs, sexual orientation and geolocation. A consumer may limit the use and disclosure of sensitive information to that “which is necessary to perform the services or provide the goods reasonable expected by an average consumer who requests such goods and services,” subject to certain exemptions. For example, a consumer may prohibit a business from disclosing sensitive personal information to third parties, in most cases. A covered business is required to implement a process (like a clearly labeled link) to allow consumers to limit the use of sensitive personal information.
Right to Access Information About Automated Decision Making
Consumers may request information about the logic involved in automated decision-making and a description of the likely outcome of processes.
Right to Opt-Out of Automated Decision-Making Technology
Consumers are allowed to opt-out of the use of automated decision-making technology in connection with decisions about the consumer’s work performance, economic situation, health, personal preferences, interests, reliability, behavior, location, or movements.
How to Exercise Your Rights
If you would like to exercise any of the above rights, please note:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make a request regarding your personal information. We may take steps to verify your identity before completing your request. You may also make a request on behalf of your minor child. You may only make a request to CommunityWFM for access or data portability two (2) times within a twelve (12) month period.
Please also note that you are not required to create an account with CommunityWFM to exercise your rights, however, if CommunityWFM cannot verify your identity or authority to make the request, we won’t be able to proceed with your request.
You may make a request at no cost or fee to you unless CommunityWFM determines that such request is excessive, repetitive, or unfounded. In this case, CommunityWFM will inform you of the cost to comply with such request prior to carrying out your request.
Your Right to Opt Out/”Do Not Sell” Right
Your Rights Under GDPR
Under the GDPR individuals have a number of personal information rights without cost or expense. These rights include the following:
- to access to their personal data and to certain other supplementary information pursuant to this Policy
- to have any personal data corrected by CommunityWFM or its subprocessors
- to erase personal data in certain situations
- to object to the processing of personal data arising from marketing activities detailed in this Policy
- to object to decisions being taken by automated means which produce legal effects
- in certain other situations, to object to continued processing of personal data
- to claim compensation for damages caused by a breach of data protection laws
For further information on each of these rights, including the circumstances in which they apply, refer to the Guidance from the United Kingdom (UK) Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. GDPR also gives individuals the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws has occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
CommunityWFM has a defined process for responding to complaints by CommunityWFM customers and individuals who have received marketing materials, including complaints related to inaccurate personal or business data collected. Upon receipt of the complaint, CommunityWFM will promptly provide information to the complaining party and ensure the complaint is understood, mediated, and resolved in good faith, with fair dealing and without undue delay or prejudice.
To view the CommunityWFM Terms of Service please click here.