Booklet: A Modern Approach to Workforce Management Automation

Every day brings new challenges to workforce management (WFM) analysts. Which employee will have an emergency today? What internal activity popped up last minute? Is a change in weather spiking call volume? It's time to take a modern and simplified approach to workforce management automation so unexpected disruptions become speed bumps instead of obstacles that impede the success of your team.   

In this booklet, you'll learn:

  • How CommunityWFM Enterprise leverages workforce management automation and notifications to differentiate itself from the competition.
  • What valuable acroynms like ASAM and ASAP mean and how they impact real life WFM scenarios. 
  • The true value of having a collaborative WFM software solution you can access from anywhere.

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