Infosheet: CommunityWFM Agent Portal

Attempting to manually manage contact center agent requests can get old fast and results in a major productivity loss for your WFM analysts. As a result, more contact centers are turning to a modern agent portal to improve communication and empower agents to have more say over when and how they work.

In this infosheet, you'll learn:

  • How each agent can customize their own portal experience
  • About the different ways agents can interact with shifts
  • How agents can easily keep an eye on their own adherence
  • The different and automated ways agents can request time off
  • About the powerful bidding engine for shifts and time off

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