Infosheet: CommunityWFM Adherence
Contact centers need a solution to keep an eye on the productivity of each agent without being intrusive. CommunityWFM provides sophisticated agent adherence features to improve the relationship with agents while still keeping an eye on performance.
In this infosheet, you'll learn:
- About the different ways to monitor agent adherence
- How adherence can be manually adjusted as needed
- About unique functionality that improve information transparency
- How alerts can be leveraged to share information
- The capabilities of a mobile WFM app to improve adherence