Constant communication with agents and supervisors is critical to meeting service levels, optimizing staffing schedules and minimizing labor costs. Community natively connects agents, supervisors and analysts so they can interact as scheduling dynamics change throughout the day.
Constant communication with agents and supervisors is critical to meeting service levels, optimizing staffing schedules and minimizing labor costs. Community natively connects agents, supervisors and analysts so they can interact as scheduling dynamics change throughout the day.
Imagine possessing the ability to shift the schedules of your entire workforce, immediately inform agents across multiple communication channels, and elicit a swift reaction to meet contact center demand — all within minutes. This is the power of Community, the new standard in enterprise workforce management software.
Harness the power of a call center working in unison towards a common goal - executing your workforce management strategy. For the first time ever, Community tightly integrates all roles of the contact center to deliver:
Create efficiencies through multi-skilled forecasting and schedule optimization. Community’s three perspectives of agent adherence reporting increases productivity by 15% on average.
Optimize your contact center with just a few clicks. Community offers eight schedule adjustment strategies which automate the flexing of agent schedules to meet call center demand.
Communication is key in responding to fluctuations in workforce demand. Utilize a two-way communication framework to deliver critical information to your team through preferred channels.
