We designed our webinar series for CommunityWFM users of all skill levels to provide timely information about how to make the most of the latest features and functionality. Our goal is to educate customers and improve the end-user experience through regular, one-hour webinars, conducted by experts, with opportunities to answer your questions.
See below for a list of the scheduled webinars with links to sign up.
October 1, 2026 1:00–2:00 PM EDT – CommunityWFM College: Ask Me Anything / Open Mic
Got questions about "how-to" in CommunityWFM? Join us with your questions in this open mic session with your CommunityWFM expert.
Note: This is not intended to replace training or support.
October 15, 2026 1:00–2:00 PM EDT – CommunityWFM College: What If I....How to Use What If Scenarios for Planning
What If scenarios are a method of testing different options within CommunityWFM to help determine which is the best fit for your center and your schedules, or to help determine what additional resources you will need. There are many ways to use What Ifs; you just need to define the question you want to answer. Join us for this webinar exploring the magic of using What Ifs.
November 5, 2026 1:00–2:00 PM EST – CommunityWFM College: Ask Me Anything / Open Mic
Got questions about "how-to" in CommunityWFM? Join us with your questions in this open mic session with your CommunityWFM expert.
Note: This is not intended to replace training or support.
November 19, 2026 1:00–2:00 PM EST – CommunityWFM College: Schedule | Shift Bidding - Will it work for us?
Do agents frequently ask to change their shift? If you have a ranking profile in place (such as seniority), you can use schedule bidding to allow agents to bid on available shifts (and see the likelihood of getting that shift). Schedule or shift bidding automates the process of matching bids to available schedules, allowing agents to rank their choices then the system reconciles the rankings against the available inventory of schedules. Join this webinar to learn more about shift bidding and how it can help automate this function in your center.
December 3, 2026 1:00–2:00 PM EST - A Forecasting & Scheduling Refresher
Do you struggle when it’s time to create a forecast and schedule? Join us for a webinar where we will cover the basics of creating and publishing a forecast, then creating and publishing a schedule. Designed to help novices get through the steps, with tips and tricks for experts.
To view past webinars and download the handouts, visit our Knowledge Portal area. Here you will find several years of previous webinars covering an array of different topics.
Want to know about next month's webinars? Click here to sign up for email notifications and learn about upcoming webinar topics from your inbox.
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