Are your looking to improve agent productivity and happiness?
Agent efficiency and morale are both hot topics in the contact center industry. With competition for great agents now higher than ever, what needs to be done to keep agents happy and thriving?
Our five chapter eBook discusses some of the recent changes to the traditional contact center and how an excellent workforce management (WFM) software solution can be a key component in improving agent relationships and productivity.
From split shifts to PTO management and everything in between, the eBook is a great resource for creating a more unified and productive contact center.