Looking to improve contact center agent productivity and happiness?
Agent productivity, efficiency, and morale are both hot topics in the contact center industry. With competition for great agents now higher than ever, what needs to be done to keep agents happy and thriving?
Our five chapter eBook discusses some of the recent changes to the traditional contact center and how an excellent WFM software solution can be a key component in improving contact center agent productivity and relationships.
From split shifts to PTO management and everything in between, the eBook is a great resource for creating a more unified and productive contact center.