Is your contact center optimized for the influx of Gen Z agents?

Gen Z agents (born after 1997) are entering contact centers at an increased rate and some will evolve into your most reliable, loyal, and best agents.

This whitepaper discusses how the Gen Z workforce will change the contact center and alter the habits established by their Millennial and Gen X peers.

From an increased Hispanic presence to an emphasis on working schedules that align with their lifestyle, the Gen Z workforce brings a unique perspective and set of characteristics to any contact center. 

Download and learn more today.