What does the rise of AI and automation mean for workforce management?
Contact centers can sometimes be the "testing ground" for new technology trends. It's a reason why AI and automation have been at the forefront of recent marketing and operations within this industry.
Our whitepaper on this topic highlights not only the most recent and relevant uses of AI and automation within workforce management (WFM) software but also the real impact each solution has.
From AI predictive reporting to automated forecasting and scheduling solutions, this document highlights ten of the most common uses of AI and automation currently found in modern contact center workforce management software.