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CommunityWFM Knowledge Center and Workforce Management Resources

Knowledge and Industry Expertise

CommunityWFM knowledge and resources for prospective and current customers.

The CommunityWFM team has created documents to better describe our solution and other workforce management resources for helping to explain the benefits of our technology.

Downloadable Documents

Brochure: Introduction to Community Essentials

Community Essentials is an advanced workforce management solution, coupling unparalleled ease of use with a 100% browser-based, cloud WFM solution – delivered and designed by the industries most trusted provider.

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Brochure: Are your agents engaged in the scheduling process?

Community Everywhere™ is a critical component to your WFM platform, providing cohesive communications between agents, supervisors, and analysts. Community Everywhere™ ensures that the most accurate and timely information is available to everyone across the contact center. Download this brochure to learn more about the features of Community's mobile application, Community Everywhere™.

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eBook: Are you tired of chasing your service demands using spreadsheets?

The biggest challenge with forecasting and scheduling using spreadsheets is the ability to move activities and adjust schedules based on changing demand. Therefore, you're always in reaction mode. Community provides the tools for contact centers to have the right number of agents with the right skills, at the right time, across all channels throughout the day.

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